drundel.com

On January 5, 2006, at approximately 12:00 CST, I placed an order with Royal Camera. The order was placed via telephone. I had called to order a Nikon D200 camera, a Nikkor 24-125mm VR lens, a Nikkor 80-400 VR lens, a Nikkor 105mm Macro lens, a Nikon MB-200 battery holder, batteries and a Nikon SB-800 flash. The company's website listed the camera with the first two lenses as their “Elite Package", priced at $3229. Upon speaking with the salesman, I was told that Nikon had two new lenses; an 18-125mm DX VR and a 50-500mm DX VR. I was told that a package with these lenses would be $3499. I was offered that package for $3299, which I accepted. I also ordered the other items and was quoted the following prices: Nikkor 105mm Macro lens, $479; Nikon MB-200 battery holder, $159; two batteries, $149 each and the Nikon SB-800 flash, $319. I also order three (3) ultraviolet filters and was quoted $39 each for them. I provided my credit card information and purchased the items. I was told that the total price, including shipping, was $4,960.60. I was told I would be immediately e-mailed a copy of my invoice. Approximately 30 minutes later I had the opportunity to total the costs of the items I had ordered, and found that total to be $4,671. I called the company back, and spoke with a man in customer service. He stated that two of the items I had purchased had different prices than I was quoted. He said the batteries were $299.99 each and the filters were $59.99 each. He stated that he would include a free rapid charger for the batteries and the total price was firm. I was again told I was being e-mailed the invoice.

I felt something was amiss, so I attempted to find information on the "new" Nikkor lenses. I could not find them on Nikon's website. I called Nikon and spoke with a technician. He stated that Nikon did not make those lenses.

I again called Royal Camera and asked to speak with a supervisor. I was told that the supervisor was in a meeting and that he would call me back in 20 minutes. 45 minutes later, I called and was transferred to a man who identified himself as Ronnie. I explained the situation and the inconsistencies to him. He went over the order with me. He stated the items and the cost as being $4759.92 plus shipping. I stated that I thought $200 for shipping, in today's market, was high. He became rude and stated that if I could get it somewhere else to try. I asked him why the salesman had stated that the package lenses were Nikon lenses when they were not. He said, "I don't know, why did he?". I asked him why he was acting like a jerk and treating a customer this way. He said, "Because you're a motherfucker!". I asked to speak with his supervisor. He said, “I’m the owner, you stupid motherfucker.". I told him I didn't want to argue with him, I just wanted the things I ordered, at the prices quoted with fair shipping charges. He said, "You're too stupid a motherfucker for this camera. You don't listen. I wouldn't sell you this camera if you begged me.". And, he hung up.

I called back and was transferred to Ronnie. I stated that I wanted to make sure my credit card wasn't charged. He said, " You’re too stupid to know if I did.". I reiterated that I was canceling the order, and my card was not to be charged. Ronnie eventually stated that the order was canceled and to never order from him again. I stated that I felt he was discriminating against me because I caught his company lying about their products and prices. He said, "I can discriminate if I want, you motherfucker.". I ended the call.